User Agreement

Please review the following User Agreement carefully before signing up to any of our programmes or classes. 

Resilience Studios strongly recommends that you consult with your healthcare professional before beginning any exercise programme. This is especially important if you have or your family has a history of heart disease, high blood pressure, high cholesterol, diabetes, arthritis, obesity, cigarette smoking, or other health conditions. 

You should be in reasonably good physical condition and be able to participate in the exercise.

Resilience Studios is not a licensed medical care provider and represents that it has no expertise in diagnosing, examining, or treating medical conditions of any kind, or in determining the effect of any specific exercise on a medical condition.

You should understand that when participating in any exercise or exercise programme, there is the possibility of physical injury. If you engage in any of our exercise programmes, you agree that you do so at your own risk, are voluntarily participating in these activities, and assume all risk of injury to yourself.

Online programmes are intended for the sole use of the person purchasing them. They are not intended to be shared with others without Resilience Studios' knowledge and consent. Doing so is entirely at the risk of the individual sharing them and Resilience Studios cannot have any input into third parties' training if they themselves do not sign up as a client. 


Class passes

Clients may buy passes for group classes in blocks of 6 or 12. These are valid for 3 and 6 months respectively from the date of first use. These passes can be used in any of Resilience Studios' group classes, but are not transferable between clients. 


Refunds

Refunds for private sessions will be given in the unlikely event that Resilience Studios has to cancel a class or programme. If a client cannot attend a class/online course/session, every effort will be made to accommodate a rescheduled session where possible. 

If a client has prepaid for a place in a group class which Resilience cancels, they may carry over that payment to the following group class. If in the unlikely event that Resilience has to cancel a series of group classes, and the client cannot attend any other group class available, then a refund will be given for any remaining classes on a pass for which the client has already paid. 

Otherwise, no refunds are given. 


Privacy Policy

When you become a client of Resilience Studios, we will ask for your contact details, including your email address and telephone number, as well as an emergency contact number. You will be required to fill in a confidential health questionnaire which we will keep securely on file. These details are required in order for us to be able to contact you regarding your class/exercise programme and to provide you with a safe and suitable exercise programme. We are also required to have these details for insurance reasons. 

This paperwork is securely destroyed 7 years after you cease being a client of Resilience Studios, as per the advice from our insurance provider. 

For class bookings, we use Calendly, which is a secure (https) external booking system. You can view their privacy policy here. Your booking is then emailed to us at resiliencestudios@gmail.com for the purposes of tracking numbers in the group classes and in the event that we need to contact you regarding the class which you have booked. These booking emails are kept by us for a period of 3 months and then deleted. 

Sign-in sheets are used at each group class for the purposes of tracking attendance and payments,and to record any incidents which may occur during the group class. These sign in sheets are kept for a period of 7 years also and then securely destroyed. 

For card payments, we use PayPal and SumUp. Both of these are secure payment systems, and we do not have access to your card or account details when you use these services. 

We will never pass any of your personal details on to a third party without your explicit consent, and will only use them to contact you with regards to the exercise programme or class you wish to follow. 

You are entitled to request a copy of any and all data which we hold on you at any time, and we will make this available to you within 30 days of your written request. 


Cookies

Anonymous traffic data is collected about your use of this website. 
There are currently no cookies being used that store any of your personal details.

Disabling Cookies

If you would like to restrict the use of cookies, you can control this in your Internet browser. Links to advice on how to do this for the most popular Internet browsers are provided below for convenience and will be available for the Internet browser of your choice either online or via the software help (normally available via key F1).
 Internet Explorer
 Google Chrome
 Mozilla Firefox
 Apple Safari

Copyright

What you receive via Resilience Studios is for your own use only. You may not modify, publish, transmit, display, participate in the transfer or sale, create derivative works, or in any way exploit the content available via Resilience Studios. All logos, photos and images are property of Resilience Studios and may not be used by other parties.